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Frequently Asked Questions

We’ve compiled a lot of your questions here but if you still need some help give us a call!



Your Invisible Fence® Brand System works by having a professional in pet safety lead you through custom design, installation, pet training, and support. Our pet consultant will meet with you to learn more about your pet, your family needs, and your property. They will custom design a solution indoors, outdoors, or both to ensure your pet's safety and your peace of mind.  

Outdoors, our installers will bury a wire a few inches below the surface, which connects to an Invisible Fence® brand transmitter which is normally mounted your garage or basement. This transmitter sends a radio signal throughout your wire which your pet’s Invisible Fence brand Computer Collar® is programed to identify. Our pet trainers will teach your dog to avoid the boundary through a combination of instruction, distraction, correction, and praise over the first week. With proper training, your pet will quickly learn the boundaries of your property to stay safely within the yard.

Indoors, our installers will place wireless Invisible Fence Shields® in areas you want to protect. Your pet’s Invisible Fence brand Computer Collar will identify radio signal transmitted from the Shields and sound an audible warning. With proper training, your pet will quickly learn to avoid areas you wish to protect.  

If you choose both Indoor and Outdoor solutions, both will work together to ensure complete safety. Our support team will work with you through the process to ensure your training is safe, quick, and effective.   

Since 1983, Canine Company has been committed to keeping pets safe, healthy, and happy. Canine Company is the brand of choice when it comes to pet safety! Over 350,000 pets in the Northeastern U.S. rely on Canine Company to provide freedom and safety.

Outdoors, our Canine Fence systems are versatile, working on nearly every size yard and configuration. The options are endless! Unlike traditional fencing, our Invisible Fence® Brand Systems can also section off and protect pools, gardens, and landscaping without the use of unsightly fencing around those areas. And your Invisible Fence® boundary can be installed almost anywhere - from rocky terrain and wooded areas…and even under water!

One of our Professional Pet Consultants will work with you to learn more about your pet, your property, and your family’s needs and budgets to ensure the Invisible Fence® solution is a good fit for you and your pet.

The Invisible Fence® Brand System is backed by the strongest product warranties and performance guarantees in the industry. We offer a minimum of a one-year equipment warranty on all professionally installed outdoor systems. Not only is your pet kept safe - so is your investment!

Canine Company also provides a one-year pet containment guarantee when our clients purchase a new fence installation and at least 2 training sessions from Canine Company. The pet containment guarantee does not apply to reinstalls or when you move into a home with an existing system.

Canine Company will provide comprehensive training so your pet completely understands his boundaries. Our trainers are skilled behaviorists who customize the training for each individual pet's needs and temperament. The training process used by Canine Company is conveniently in your home and gives you peace of mind knowing that your pet will be safely protected on your property.

To get started, you and your Canine Company trainer will teach your pet to avoid the boundaries of your property using visual flag cues and audio "warning beeps." Our training is based on positive reinforcement and continually rewards your pet to stay happily within his safety zone.

As training progresses, your Canine Company trainer will introduce the correction to your pet, which reinforces the boundaries of your property and tells your pet clearly where he can and cannot go. The Invisible Fence® Brand System works humanely and safely to ensure your pet remains safe and protected.

Every pet is different and requires individual attention when it comes to proper training. Our trainers are experts with working with dogs of all ages and learning ability. We utilize a variety of training methods and will work with you to select the proper start time. Puppies as young as nine weeks can be introduced and gently trained to the Invisible Fence® Brand System to ensure their safety. And we have a unique training process for cats too! Our training methods have been approved by leading pet professionals as being efficient, humane, and a positive experience.

Absolutely not. The professional services provided by Canine Company and the superior technology of the Invisible Fence® Brand truly differentiate our pet containment system from the rest of the pack.

From sales to service, our trained professionals get to know you and your pet to provide an installation that best meets your own personal needs. Then, our certified trainers work with you to train your pet to the system. Finally, our customer service center is there to answer your questions and help with any additional needs you may have. We're here for you 6 days a week, all year long.

Canine Company proudly stands behind all of our installations and trainings. Because we only use Invisible Fence® Brand technology—the brand recommended by 4 out of 5 veterinarians—you automatically receive a one year manufacturer equipment warranty.

Find out why more veterinarians and their staff who own electronic pet containment systems in the Northeast U.S. own an Invisible Fence® Brand Systems solution today!!


Create pet free zones inside your home with an Invisible Fence® Brand indoor solution. The Invisible Fence® Shield® indoor transmitter is a 5 inch disk and works alone or seamlessly with your outdoor system using the same Invisible Fence® Computer Collar®. The transmitter can be hidden behind furniture, under stairs, in between floors, or under a table - so you can say goodbye to baby gates and closed doors!

The indoor solution is perfect for cats too, keeps them off furniture or other places that you'd prefer they don't explore.

Every system is built to satisfy the specific needs of the individual customer and their pet. When determining the final price, several factors must be considered, such as property size, type of equipment purchased, number of training sessions purchased, and how many pets will be on the system (did we mention you can have multiple pets on the same system?).

Canine Company provides free consultations to share how your Invisible Fence® Brand Systems solution will work on your property as well as give you an exact price for a fully installed system. Free consultations are scheduled virtually through Zoom. We can accommodate in-home consultations if needed. Free consultations can be booked online or by calling us at 800-818-3647.